Customer Support Executive

Job Context

We are looking for empathetic, solution-driven individuals to support our customers and ensure smooth ride booking experiences. The role focuses on service excellence, communication, and problem resolution.
Job Responsibility
- Handle customer calls, chat queries, and support requests.
  Provide accurate information about bookings, pricing, and services.
  Resolve complaints and escalate issues when necessary.
  Maintain detailed records of customer interactions.
  Coordinate with the operations team to ensure timely service delivery.
  Follow customer-first values and maintain service quality standards.
Educational Requirement
- Bachelor’s degree preferred
  Strong English or regional language proficiency
Experience Requirement
- 1 to 3 years in customer support or call center roles preferred
Additional Requirement
- Excellent communication skills
  Patience, empathy, and problem-solving mindset
  Ability to work in rotating shifts
  Good computer and CRM-handling skills
Others Benefits
- Attractive salary package
  Performance incentives
  Annual bonus structure
  Training and career development support

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