Yes. All drivers are verified, rides are GPS-tracked, and you can share your trip status with family or friends.
You can reach our support team through the in-app Help Center or email support@pompomcar.com
Search for your dates and location → Choose a vehicle → Review pricing → Confirm booking → Pay securely.
Yes. Use Scheduled Booking to select any future date and time
For chauffeured rentals → not required. For self-drive → valid Driving Licence + ID proof is mandatory.
- We arrange:
A similar vehicle
A higher category upgrade (no charge)
Full refund if neither option works
- No. All charges are shown upfront, including:
Base fare
GST
Pickup/drop charges
Deposits (If Applicable)
Add-ons
- Driver name
Vehicle number
Live tracking (if allowed)
Yes, you can book for family or friends. Just provide their contact number during booking.
Most providers allow a 10–15-minute grace period. After that, delay charges or no-show rules may apply.
Pricing depends on timing, availability, provider rules, and seasonal demand.
The security deposit (for self-drive rentals) is 100% refundable after vehicle inspection.
Yes, all tolls and parking are paid at actuals by the customer.
Raise a support ticket. Overcharges are verified and refunded within 3–7 days.
Fees apply when the driver has already been assigned or has spent time traveling toward your location.
Refunds vary by payment method. Most refunds are completed within 48 hours to 7 days.
Partial refunds occur when cancellation, no-show, or extra usage fees are applicable.
Check your payment method’s processing timeline. If delayed beyond the limit, contact support with your transaction ID.
Yes, depending on the service and rules. Additional charges may apply.
Report it immediately. A replacement or compensation may be offered.
If payment was deducted, the amount will be automatically refunded within standard timelines.
Drivers must have a valid license, professional driving experience, and complete verification and training.
Yes. All drivers undergo police, identity, and address verification before onboarding.
You can report the issue. The driver may be warned, suspended, or removed based on the severity.
Yes, drivers receive periodic training on safety, customer handling, and driving standards.
Drivers follow standard or GPS routes unless customer requests otherwise. Refusals without valid reason are not allowed.
After the trip, you can rate the driver and add feedback through your dashboard.
You can contact the driver or request support. Late arrivals are investigated and may impact the driver’s performance score.
No. Smoking, drinking, or unprofessional behavior is strictly prohibited.
Drivers may cancel only for legitimate reasons such as vehicle issues or emergencies. Frequent cancellations lead to penalties.
Because pricing depends on real-time traffic, demand, driver availability, and exact pickup/drop location.
Drivers cannot demand extra money.
If this happens:
Do not pay
Report immediately through Help → Fare Issues
Pompomcar will take action and refund if needed.
- Oversized luggage
Extra-large items requiring boot space Normal bags are always free.
- Tipping is optional and can only be done voluntarily through:
Cash
In-app driver tips (where enabled)
Drivers cannot request tips.
Small pets are allowed only in Sedans or SUVs, and must be in carriers. Pet policy varies by city.
- You may:
Book a bigger category
Request a second vehicle
Or cancel for free if the mismatch wasn’t your fault
Child seats are currently not standard. You may bring your own and drivers usually assist with installation.
You can book anywhere from 30 minutes to 30 days in advance, depending on your city.
Your fare is usually locked at booking time. However, government-regulated price adjustments may apply.
Pompomcar alerts you in advance and attempts to find alternatives. Such situations are rare.
Not yet. You must book each ride individually.
Drivers go through background checks, license verification, medical assessment, and training before being allowed to accept rides.
In select cities, female riders can request female drivers where available.
Yes. All rides include basic insurance coverage for passenger safety.
Sign up via the corporate section on the website or app with company credentials.
Yes. Airport pickups and drop-offs are included and can be booked in advance.
Yes. Premium and luxury vehicles are available for client transport or special occasions.
Pompomcar assigns the nearest verified driver and alerts both the employee and admin if delays occur.
Tap “Forgot Password” on the login screen. Follow the OTP link sent to your registered mobile or email.