Pompomcar works with trained, verified, and professional drivers to ensure every customer enjoys a safe and reliable experience. This guide explains the policies governing driver selection, background checks, training standards, responsibilities, and conduct guidelines. Our goal is to maintain a service that customers can trust with every ride.
All drivers who work with Pompomcar must meet mandatory eligibility requirements:
Age Requirement
Minimum age: 21 years
Maximum age: Based on vehicle category and provider policy
Driving License
Valid Indian Driving License (LMV or Commercial)
Minimum 2–5 years driving experience depending on service type
No record of license suspension
Local Knowledge
Drivers must be familiar with:
Kochi city routes
Highways and regional roads
Airport & railway access points
Busy hubs and common business zones
Every driver undergoes a strict verification process:
Police verification
Identity verification (Aadhar/PAN)
Address confirmation
Past employment or service history check
Clean criminal record
Clean driving history
Only verified drivers are allowed to serve customers.
Pompomcar ensures drivers meet high professional standards through training modules such as:
Technical Skills
Smooth and safe driving practices
Highway driving discipline
Parking and maneuvering
Vehicle care basics
Soft Skills
Customer communication
Politeness and approachability
Handling difficult situations
Professional etiquette
Safety Training
Defensive driving
Emergency handling
Night-time driving guidelines
Following traffic laws strictly
All drivers must:
Arrive on time
Maintain clean and well-groomed appearance
Keep the vehicle clean and safe
Follow all traffic rules
Drive responsibly without rash behaviour
Respect customer privacy
Take approved routes unless requested otherwise
Assist with luggage
Maintain professionalism throughout the trip
Drivers are expected to uphold high service standards. The following is strictly prohibited:
Smoking while on duty
Alcohol consumption
Abusive language
Rash driving
Overcharging customers
Discrimination of any kind
Sharing personal contact details unnecessarily
Driving without license/documents
Violations may result in suspension or permanent deactivation.
Drivers must follow Pompomcar’s safety guidelines:
Maintain valid vehicle fitness certificate
Ensure insurance is up to date
Perform daily vehicle checks
Use seat belts at all times
Avoid mobile phone use while driving
Follow night-duty safety rules
Customers can rate their driver after each ride. Ratings help:
Improve service quality
Recognize top-performing drivers
Identify areas for improvement
Take action on complaints
Drivers with consistently high ratings receive incentives and priority bookings.
Drivers may be temporarily or permanently removed for:
Frequent cancellations
Misconduct
Customer complaints
Policy violations
Unsafe driving
Incorrect documentation
Each case is reviewed before action is taken.