At Pompomcar, we understand that plans can change. Whether you need to cancel a booking, reschedule your trip, or request a refund, our system makes the process fast, transparent, and stress-free. This guide explains the full policy so you know exactly what to expect at every step.
Cancellation rules depend on:
Service type (on-call driver, taxi hire, airport transfer, chauffeur service, etc.)
Provider-specific policies
Timing of cancellation
Vehicle category
Peak vs non-peak hours
The cancellation fee—if applicable—is always shown before you confirm a booking.
Most bookings allow free cancellation when done within a certain period, such as:
30 minutes after booking (for immediate rides)
Up to 12 or 24 hours before the scheduled pickup (for scheduled rides)
The free cancellation window varies by provider and will be visible on your booking page.
You may be charged a cancellation fee if:
Cancellation occurs after the free window
Driver/vehicle has already been assigned
Driver has reached or almost reached pickup location
It is a peak-hour or high-demand booking
Fees help compensate partner drivers for time and fuel consumed.
A “no-show” happens when:
The driver reaches the location
Waits for the maximum allowed time
You do not answer calls or messages
Pickup cannot be completed
In this case:
No-show fee may apply
Refund eligibility may be reduced
The trip may be marked as incomplete
Rescheduling is available for most bookings, provided:
The provider allows it
The new time slot is available
The request meets the reschedule time window
Rescheduling may be free or may incur a small fee depending on:
Timing
Provider rules
Vehicle availability
If the new slot has different pricing, the difference will be shown during rescheduling.
Refunds are processed automatically when:
The provider cancels the booking
You cancel within the free cancellation window
You are eligible for partial refunds
A security deposit (self-drive) must be returned
A billing dispute was resolved in your favour
Refunds are issued to the original payment method unless otherwise specified.
Refund speed depends on the payment method:
UPI: Instant–48 hours
Wallet refund: Instant
Debit/Credit card: 3–7 business days
Net banking: 2–5 business days
Security deposit refunds: 1–7 days after vehicle inspection
You will receive a confirmation email once processed.
Refunds may include deductions for:
Cancellation fees
No-show fees
Extra usage charges
Damage charges (for self-drive)
Unpaid tolls/parking fees
Policy violations
A full breakup is provided in the invoice.
If the provider cancels due to:
Vehicle unavailability
Driver illness
Weather issues
Operational delays
Emergency conditions
You will:
Receive a full refund
Get priority assistance to rebook another vehicle
You can manage your booking through:
Website Dashboard
Help Center → Ride Issues
My Bookings → Modify/Cancel
Provide additional details if needed. Support will respond within 6–24 hours.