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Understanding Pricing, Charges & Billing on Pompomcar

At Pompomcar, transparency is a core principle. Whether you're booking a daily ride, an airport pickup, or a long-distance trip, our pricing model ensures that you only pay for what you use. This article explains how pricing works, the types of charges involved, and how billing is processed.

1. How Pricing Works

Pompomcar uses a dynamic yet transparent pricing system, influenced by:
Vehicle type (Hatchback, Sedan, SUV, Luxury, etc.)
Trip distance and duration
Peak vs non-peak timings
Pickup and drop preferences
Fuel type & transmission
Add-on services
Partner availability in Kochi and surrounding regions
Every fare includes:
Base fare
Applicable taxes
Add-ons (optional)
Provider or platform fees (if any)
All charges are displayed before payment—no hidden fees.

2. Base Fare Structure

The base fare is the standard cost for using the vehicle. It typically includes:
For Chauffeur-Driven:
Vehicle hire cost
Driver charges
Standard kilometres & hours
Basic fuel usage
For Self-Drive:
Daily/Hourly rental
Basic insurance
Standard mileage limit (varies by provider)
Base fare varies by:
Vehicle category
Seasonal demand
Trip type (local, outstation, airport)

3. Additional Charges

Additional charges may apply depending on the service and provider:
✔ Excess Kilometres
If you exceed the included kilometres, extra charges are applied per km.
✔ Excess Hours
If the booking exceeds the allotted time, hourly charges apply.
✔ Pickup & Drop Charges
Home pickup
Home drop
Airport pickup/drop
City-limit pickups
(Some providers offer free pickups)
✔ Night Charges
Applicable for travel between 10 PM – 5 AM (provider-specific).
✔ Toll, Parking, Interstate Permits
Actuals are usually paid by the customer.
✔ Add-ons (Optional)
Child seat
Vehicle carrier
Extra driver
Fastag recharge
Travel essentials
✔ Refundable Security Deposit (Self-Drive Only)
Fully refundable after trip completion and inspection.

4. GST & Taxation

All bookings include mandatory government taxes, shown clearly in the breakdown:
CGST
SGST
IGST (where applicable)
GST varies by vehicle type and category (5%–18%).

5. Payment Methods & Billing

Pompomcar supports:
UPI
Credit/Debit cards
Net banking
Wallets
Pay-at-pickup (when allowed)
Once payment is successful:
You receive a tax invoice
Trip summary
Payment receipt
Wallet cashback (if eligible)

6. Refund Policy

Refunds apply when:
Vehicle unavailable
Provider cancels
Customer cancels within allowed policy
Security deposit returned after self-drive trips
Refund timelines:
UPI → Instant to 48 hours
Bank/Card → 3–7 working days
Wallet → Instant

7. Price Protection & Offers

Pompomcar may offer:
Seasonal discounts
First-time user promos
Membership discounts
Referral rewards
Festive/Weekend deals
All offers are displayed on the pricing page during checkout.

8. Billing Transparency

Billing includes:
Base fare
Extra km/hours (if any)
Add-ons
Night charges
GST
Provider fees
Security deposit (refundable)
Every charge is itemized in the digital invoice.

9. Dispute Resolution for Billing

If you believe you were incorrectly charged:
Visit Help → Billing Support
Raise a ticket
Upload trip photos, odometer readings, or evidence
Support team verifies within 24–48 hours
Refund/adjustment processed (if applicable)

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Notice!!

PompomCar ensures safe, reliable, and professional driver services across all categories. Please review your trip details before booking to ensure accurate service and smooth travel.